Understanding Value Statements
The key to keeping clients happy is making sure that they understand the value of the work we do for them. Below is a specific example the right way and the wrong way to do time records so that you will know how to help us to keep clients happy.
|Lazy Time Records||Proper Time Records|
|8 Hours||Worked on website.||2.5 Hours||Worked on coding the global header of the new website.|
|2 Hours||Worked on coding the drop down menus for the primary navbar of the new website.|
|1.5 Hours||Testing of new header code and menu code in all major browsers.|
|1 Hour||Bug fixes and code tweaks to improve UX for new header. Submitted header for internal reviews before showing client.|
Let’s say in the example above, we are billing this client even our lowest possible rate, which is $60 per hour. This means that 8 hours of work will be at least $480 in billable hours to the client. If you were that client, which column above would you rather see?
It usually takes around 10 extra minutes to break a 8 hour workday into 4 or 5 individual time records – each with a clearly understandable value statement. Creating one lazily made time record with no clear value statement may save time but it costs the company enormously later.